Help & Question

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days and delivered within 5–12 business days, depending on your location. You'll receive a tracking number by email once your order ships.

Can I track my order?

Yes! Once your order ships, you'll get a confirmation email with a tracking link so you can follow your package every step of the way.

Do you ship internationally?

We ship to all countries except the Middle East, with the exception of the Gulf countries and Saudi Arabia.

Can I change or cancel my order?

You can cancel or edit your order free of charge within 24 hours of placing it. After that, it may already be in processing and changes may not be possible.

Products

How does the Electric Shake Cup work?

Simply add your ingredients, close the lid, and press the button — the built-in motor blends your shake smoothly in seconds. It's rechargeable via USB and doubles as a phone holder and shaker bottle.

Are your products safe / BPA-free?

Yes, our products are made with high-quality, body-safe materials.

Payments

What payment methods do you accept?

We accept all major payment methods for a smooth and easy checkout.

Is my payment information secure?

Yes, all transactions are processed through secure, encrypted payment gateways. We never store your card details.

Returns & Refunds

What is your return policy?

You can return or exchange most items within 14 days of delivery. See our full Return & Exchange Policy for details.

My item arrived damaged — what do I do?

Contact us within 48 hours at velva.n.care@gmail.com with photos of the item and packaging, and we'll arrange a replacement or refund right away.

Still Need Help?

Can't find what you're looking for? Reach out to us anytime at velva.n.care@gmail.com — we typically respond within 1–2 business days.